Job Description

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Shipping & Receiving Specialist - Gatlinburg Retail Store

Full Time Employee Gatlinburg, TN, US

Salary Range: $16.00 To $18.00 Hourly

For 53 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our five core values: Lead by Example, Do the Right Thing, Service Before Self, Work Hard-Play Hard, Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment.

Job Summary
The Shipping and Receiving Specialist is a full-time, year-round position responsible for managing all incoming and outgoing shipments for the NOC Gatlinburg Great Outpost Store. This role ensures accurate processing of retail inventory, while maintaining an organized and efficient warehouse environment. Reporting directly to the Gatlinburg Store Manager, the ideal candidate will be highly organized, detail-oriented, and proactive in communication and loss prevention.

Key Responsibilities

• Receive and process all shipments, including FedEx, UPS, and freight deliveries.
• Accurately process incoming retail inventory and store-to-store transfers.
• Pack and ship Ecommerce orders promptly and professionally.
• Maintain shipping/receiving records and logs for both retail locations.
• Drive product between Bryson City, Asheville, and Gatlinburg locations as needed.
• Keep the warehouse clean, organized, and optimized for efficiency.
• Collaborate with store management on layout and loss prevention strategies.
• Communicate and resolve shipment discrepancies with vendors and the buying team.

Qualifications

• Previous experience in retail receiving preferred; Lightspeed POS experience a plus.
• Familiarity with UPS and FedEx systems preferred.
• Proficient with Microsoft Office Suite.
• Quick to learn POS and inventory systems through hands-on training.Strong organizational skills and attention to detail.
• Able to lift up to 70 lbs safely; comfortable on ladders and standing for long periods.
• Valid state-issued driver’s license; available for 40-hour workweeks and some holidays.

Physical Requirements & Working Conditions

• Ability to stand, walk, and be physically active for extended periods.
• Comfortable lifting up to 40 lbs alone and up to 150 lbs with assistance.
• Must be able to navigate stairs and perform physical tasks in various weather conditions.
• Strong visual acuity and color perception.
• Effective communicator with strong listening and interpersonal skills.

The above noted description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to provide a general sense of the responsibilities and expectations of the position. As the nature of business demands change, so too may the essential functions of the position.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.

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