We’re seeking a Field Service Technician to support customers across Arizona. This is an ideal opportunity for someone who enjoys hands-on work, problem-solving, and working independently in the field. In this role, you’ll serve as the front line of service—diagnosing issues, performing maintenance, and ensuring equipment operates at peak performance while delivering a high-quality customer experience.
• Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems are operating efficiently
• Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems
• Perform preventative maintenance, installations, and site surveys for new and existing equipment
• Serve as the primary customer contact during service visits, delivering a high level of service and professionalism
• Maintain accurate inventory of parts and complete service reporting in a timely manner
• Travel throughout Arizona (and occasionally Southern California), including overnight stays when needed
• Participate in an on-call rotation every 4–6 weeks for after-hours and weekend support
• 1+ years of hands-on technical experience in a customer-facing role
• Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred
• Basic understanding of IT, networking, hardware, and software systems
• High school diploma or GED required; technical or vocational training is a plus
• Strong communication skills and ability to work independently in the field
• Valid driver’s license and ability to travel frequently (50–75%)
• Ability to lift up to 50 lbs and work in physically active environments
• You enjoy hands-on troubleshooting and take pride in fixing problems the right way the first time
• You’re customer-focused and leave every site visit with the client feeling confident and supported
• You’re adaptable and comfortable working independently in a fast-paced, ever-changing environment
• You stay organized, manage your time well, and keep accurate documentation
• You’re eager to learn and grow within a structured, tiered advancement path
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